Shipping & Returns

Shipping

Shipment takes 2-10 business days to arrive, please refer to the table below for various shipping times to international destinations.

COUNTRY STANDARD EXPRESS
COSTS SHIPPING TIME
(BUSINESS DAYS)
COSTS SHIPPING TIME
(BUSINESS DAYS)
United States FREE for orders over US$45.00 
otherwise US$3.99
5-10 days FREE for orders over US$89.00 
otherwise US$11.99
2-5 days

 

 

Returns

If you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

 

1. Please contact Customer Service by submitting the item(s) you would like to return and the reason. We will get back to you within 12 hours. Your patience will be highly appreciated.

2. After receiving return instructions from the service, please package up the item(s) to be returned with the original packing.

3. Items must be returned unwashed and undamaged,with all tags attached .

4. We do not offer Freight To Collect (FTC) service for returns. The returns will be made at your own cost.

5. A tracking number and receipt of the returned package is required.

6. Refunds will be reimbursed back to your original account when package is received. (Note: The original shipping fee is non-refundable.)

 If you have any questions,please feel free to contact customer service at service@prettyguide.com .